Privacy Policy
PRIVACY POLICY
Last updated and effective date: October 20, 2022
This privacy policy describes how Blackashmere, LLC. (collectively, “Blackashmere LLC.”, “we”, “us” or “our”) collect, use, share, and protect our customers’ personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions. Please note, our privacy practices are subject to the applicable laws of the places in which we operate. You will see additional region-specific terms that only apply to customers located in those geographic regions, or as required by applicable laws.
1. What Our Privacy Policy Covers
This privacy policy covers Blackashmere LLC.’s operations in the United States and applies to the personal information that Blackashmere LLC. obtained in various contexts, online, including when you access or use our website or any other applications or services that link to this privacy policy, communicate with us, shop with our third-party partners, engage with us on social media, or participate in any of our programs or events.
We may provide different or additional privacy notices in connection with certain activities, programs, and offerings. We may also provide additional “just-in-time” notices that may supplement or clarify our privacy practices or provide you with additional choices regarding your personal information.
Our websites may include links to websites and/or applications operated and maintained by third parties. Please note that we have no control over the privacy practices of websites or applications that we do not own. We encourage you to review the privacy practices of those third parties.
2. What Personal Information We Collect
The types of personal information we obtain about you is information you provide. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information that we collect:
Basic Identifying Information
Including your full name, alias, postal shipping address, billing address, e-mail address, phone number, username or other similar identifiers.
Device Information and Other Unique Identifiers
Including device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
Internet or Other Network Activity
Including browsing or search history, and information regarding your interactions with our websites, mobile applications, emails, or advertisements.
Geolocation Data
Including information that permits us to determine your location, such as if you manually provide location information or enable your mobile device to send us precise location information.
Payment Information
Including credit or debit card number.
User Content
Including your communications with us and any other content you provide (such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials, and other content).
Audio and Visual Information
Including photographs, images, videos, and recordings of your voice (such as when we record customer service calls for quality assurance).
3. How We Collect Your Personal Information
We collect personal information about you from various sources. For example, we collect and obtain information:
Directly from you
We collect personal information you provide, such as when you make a purchase, register for an account or create a profile, contact us, respond to a survey, participate in a sweepstakes, contest, or other similar campaign or promotion, respond to a survey, or sign up to receive emails, text messages, and/or postal mailings.
Using cookies and other automatic data collection technologies
When you visit our websites, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the “Cookies and Similar Tracking Technologies” section below.
From our Third-Party Partners
We obtain information from third parties that we have partnered with, such as Shopify and other third parties we choose to collaborate or work with.
From Social Media Platforms and Networks
If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Instagram, Facebook, Twitter, TikTok, Google, You Tube, and Pinterest) in connection with our website, we collect information that you share with us, or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.
From Other Sources
For example, we may obtain information about you from other sources, such as data analytics providers, marketing or advertising service providers, fraud prevention service providers, vendors that provide services on our behalf, or publicly available sources. We also create information based on our analysis of the information we have collected from you.
4. Cookies and Similar Tracking Technologies
We and our third party partners (such as advertising and analytics providers) use cookies, web beacons, clear GIF, pixels, internet tags, and other similar tracking technologies (collectively, “tracking technologies”) to gather information when you interact with our website and email communications. Some tracking technologies help us maintain the security of our websites and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties to use tracking technologies on our website for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.
To the extent these tracking technologies are deemed to be a “sale”/ “sharing” under California law, you can opt-out of these tracking technologies by submitting a request via do not sell my personal information link which is available at the bottom of the Blackashmere LLC. website under “Quick Links Section. Please note, some features of our website may not be available to you as a result.
5. How We Use Your Personal Information
We collect and use personal information for various purposes, including:
Providing Products and Services
We use your personal information to provide products and services, such as to fulfill your orders and/or complete the transactions you request; process your payments; provide you receipts and order updates; send notifications to you related to your purchases, and returns; and create, maintain, and otherwise manage your account profile including offering functionalities such as easy checkout and the ability to save user preferences and transaction history.
Communicating With You
We use your personal information to communicate with you, such as to respond to and/or follow-up on your requests, inquiries, issues or feedback, and to provide customer service.
Marketing and Promotional Purposes
We use personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message or postal mail (such as trend alerts, promotions, new product updates); to show you advertisements for products and/or services tailored to your interests on social media and other websites; and to administer our sweepstakes, contests, and other similar promotions.
Analytics and Personalization
We use personal information to conduct research and analytics, including to improve our services and product offerings; to understand how you interact with our website, advertisements, and communications with you to determine which of our products or services are the most popular, and to improve our website and marketing campaigns; to personalize your experience, to save you time when you visit our website, and to customize the marketing and advertising that we show you; to provide services, to better understand our customers’ needs, and to provide personalized recommendations about our products and services.
Security and Fraud Prevention
We use personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures, and terms and conditions, security incidents, and harm to the rights, property, or safety of Blackashmere LLC. and our users, customers, employees, or others.
Legal Obligations
We use personal information to comply with our legal or regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
Core Business Functions
We use personal information to support core business functions, including to maintain records related to business process management; loss and fraud prevention, and to collect amounts owing to us; and to provide and maintain the functionality of our website including identifying and repairing errors or problems.
6. How We Share Your Personal Information
In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:
Service Providers
We share certain personal information with third parties that perform services to support our core business functions and internal operations including: fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail, emails and text messages, analyzing customer data, providing marketing assistance, administering our Ratings & Reviews, supporting beacons, processing credit card and debit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.
Social Media Platforms and Networks
Our website has features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy.
Legal Process
We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
Other Instances
We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.
7. How We Protect Your Personal Information
Personal information is maintained on the servers of our service providers, and is accessible by authorized employees, representatives, and agents as necessary for the purposes described in this privacy policy.
We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.
8. Your Rights
Consistent with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your state of residence.
Deleting Personal Information
You may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, update and correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
Access and Deletion
You can submit a request to access or delete your personal information, or withdraw consent, by:
- Submitting a request through contact us
Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Please note that in many situations we must retain all, or a portion, of your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, to protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.
Identity Verification
For us to process some requests, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, and an e-mail address that you have used with Blackashmere LLC., or a phone number you have used with Blackashmere LLC.. For certain requests, we may also ask you to provide details about the most recent purchase you made online or in store.
Managing Communication Preferences
You can stop receiving promotional emails at any time by:
- Clicking on the “unsubscribe” link at the bottom of any promotional email that you receive from us
Text Messages
You can opt-out of receiving text messages from us by replying “STOP” to the text message you receive from us. Please note that this will only opt you out of the specific text messaging program associated with that number. For more information, please refer to the Blackashmere LLC. Text Messaging Terms & Conditions.
11. Communicating With Us
If you have any questions about our privacy or security practices, you can contact Blackashmere LLC.’s General Counsel by mail, telephone, or e-mail:
Blackashmere LLC.
Privacy Dept.
5805 State Bridge Rd. Ste G47
Johns Creek, GA 30097
yourprivacyrights@blackashmere.com
If we need, or are required, to contact you concerning any event that involves your personal information we may do so by email, telephone, or mail.
12. Changes To This Policy
We may revise this privacy policy from time to time and will post the date it was last updated at the top of this privacy policy. We will provide additional notice to you if we make any changes that materially affect your privacy rights.
13. Information for California Residents – California Privacy Rights
California law requires us to disclose the following information with respect to our privacy practices. If you are a California resident, this section applies to you in addition to the rest of the privacy policy.
California Shine the Light
Customers who are residents of California may request information concerning the categories of personal information (if any) we share with third parties or affiliates for their direct marketing purposes. If you would like more information, please submit a written request to us at this address:
Blackashmere LLC.
Privacy Dept.
5805 State Bridge Rd. Ste G47
Johns Creek, GA 30097
yourprivacyrights@blackashmere.com
Categories of Personal Information We Collect and Our Purposes for Collection and Use
You can find a list of the categories of personal information that we collect in the “What Personal Information We Collect” section above. For details regarding the sources from which we obtain personal information, please see the “How We Collect Your Personal Information” section above. We collect and use personal information for the business or commercial purposes described in the “How We Use Your Personal Information” section above.
Categories of Personal Information Disclosed and Categories of Recipients
We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:
- We share Basic Identifying Information with: Service Providers, Third Party Partners, advertising networks, and social media networks.
- We share Device Information and Other Unique Identifiers with: Service Providers, Third Party Partners, advertising networks, and social media networks.
- We share Internet or Other Network Activity with: Service Providers, Third Party Partners, advertising networks, and social media networks.
- We share Geolocation Data with: Service Providers and Third Party Partners.
- We share Payment Information with: Service Providers who process payments.
- We share Commercial Information with: Service Providers, Third Party Partners, advertising networks, and social media networks.
- We share User Content with: Service Providers who help administer our programs, such as Community or product reviews, and social media networks.
- We share Audio and Visual Information with: Service Providers who help administer customer service and fraud or loss prevention services.
- We share Inferences with: Service Providers who help administer marketing and personalization.
For more information on how your information is shared, please see the “How We Share Your Personal Information" section, which provides more detail on our Service Providers and Third Party Partners. We may also need to share any of the above categories of information pursuant to Legal Process or as a result of a Business Transfer as described in the “How We Share Your Personal Information” section.
California Privacy Rights
Subject to certain limitations and in addition to the choices enumerated under the “Your Rights” section above, California residents have the right to request access to (also referred to as the “right to know”) the categories and specific pieces of personal information we collect, use, and disclose; the right to request deletion of their personal information; and the right to opt out of any sales of personal information that may be occurring.
Access and Deletion Requests
You may submit a request for a copy of the information collected about you in the last 12-months, or request deletion of information, by following the steps outlined in the “Your Rights” section above.
Sale and Sharing of Personal Information and the Right to Opt-Out
You may opt-out by contacting us:
Blackashmere LLC.
Privacy Dept.
5805 State Bridge Rd. Ste G47
Johns Creek, GA 30097
yourprivacyrights@blackashmere.com
Please note that your use of our website may still be tracked by Blackashmere LLC. and/or our service providers. We do not knowingly sell the personal information of consumers under 16 years of age.
Categories of personal information disclosed that may be considered “sale”/ “sharing” under California law: Basic Identifying Information, Device Information and Other Unique Identifiers, Internet or Other Network Activity, Geolocation Data, and Commercial Data.
Categories of third parties to whom personal information was disclosed that may be considered “sale”/ “sharing” under California law: advertisers and marketing partners, data analytics providers, and social media networks.
Right to Non-Discrimination
We do not discriminate against California residents who exercise any of their rights described in our privacy policy.
Notice of Financial Incentive
We offer our customers certain perks, such as rewards and exclusive offers. We may also provide other programs, such as sweepstakes, contests, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.
You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program rules.